We only re-dip and repair KTcollection pieces. We stand by our product and do our best to keep you wearing it and happy. Although we do not guarantee KTC jewelry under all circumstances, we will repair all damage from normal wear on our handmade pieces or help you clean pieces free of charge.
When you send us an item for repair, please don’t forget to include a detailed note with your contact information and the problem with the item as well as a check for $5.95 to reship the item back to you. If possible, e-mail us a photo of the broken item so that we can determine if we can fix it before you send it in. We try to keep our repair charges free or as low as possible. This is determined on a case-by-case basis. We will follow up via email and let you know before we repair the item if there is a charge.
Customers who wish to have a handmade item repaired can send the item to:
155 West 72nd St, Suite 507
New York, NY 10023
New York-based customers are also welcome to drop off items for repair at our store:
315 Columbus Avenue
New York, NY 10023
KTC will re-dip pieces from our own handmade collection only. We do not accept pieces that were not purchased from KTcollection for re-dipping. If you have a piece of jewelry from our store that you would like re-dipped, please contact us at email@example.com with a photo so that we can asses if it can be re-dipped or not. We cannot offer re-dipping on all costume jewelry, but if we think it will work, we will try but with no guarantees. It is not possible to re-dip multi-metal pieces or certain pieces with multiple encased stones. Although the prices below are valid for most of the collection, prices subject to change on a case-by-case basis.
Some general information about re-dipping:
- It takes between 3 and 6 weeks.
- The fee is $12 per piece plus tax if you pick the item up from our store.
- The fee is $15 plus tax if you would like it shipped upon completion. If there are multiple pieces to be dipped, each additional piece is $12.
We understand that it can be very disappointing to lose an earring and we will try to accommodate requests for replacements. We sell single earrings from our handmade collection. We do not sell single earrings from our costume collection.