Ordering & Payment

Ordering on KTcollection.com is easy and secure. Since many of the pieces are handmade, please allow up to one week for an order to be filled. If you have a question about an order placed on KTcollection.com, please call our studio at (212) 253-2571 or e-mail us at info@ktcollection.com.

We accept Visa, Mastercard, American Express, and Paypal.

Gift cards and discount codes can also be used at KTcollection.com. You will be prompted to enter a code during checkout once you have provided your billing information. 

Returns & Exchanges

We do not offer cash refunds. We have a 14-day exchange policy, and we will happily help you find the right KT piece or offer you store credit. Unworn items in their original packaging may be returned to our store or via mail. 

To return an item in our store:

  • Bring the item in its original packaging and your receipt. Items purchased in the store may also be returned via mail, but you must include the receipt.

To return an item by mail:

  • Items must be returned in their original packaging. They should be wrapped carefully and sent in a padded envelope to the following address:

    KTcollection Studio
    155 West 72nd St, Suite 503
    New York, NY 10023
     
  • We are not responsible for shipping on exchanges.
  • We do not offer free shipping on exchanged items, even if the item is over $85. 

Defective items:

If something arrives damaged, please contact us within one week of receipt at our studio (212) 253-2571. We will send you a replacement and advise you on how best to return the damaged item to us.

Repair & Re-dip Policy

We only re-dip and repair KTcollection pieces.  We stand by our product and do our best to keep you wearing it and happy. Although we do not guarantee KTC jewelry under all circumstances, we will repair all damage from normal wear on our handmade pieces or help you clean pieces free of charge.

Repairs

When you send us an item for repair, please don’t forget to include a detailed note with your contact information and the problem with the item as well as a check for $5.95 to reship the item back to you. If possible, e-mail us a photo of the broken item so that we can determine if we can fix it before you send it in. We try to keep our repair charges free or as low as possible. This is determined on a case-by-case basis. We will follow up via email and let you know before we repair the item if there is a charge.

Customers who wish to have a handmade item repaired can send the item to:

KTcollection Studio
155 West 72nd St, Suite 503
New York, NY 10023

New York-based customers are also welcome to drop off items for repair at our store:

KTcollection
315 Columbus Avenue
New York, NY 10023

Re-dipping

KTC will re-dip pieces from our own handmade collection only. We do not accept pieces that were not purchased from KTcollection for re-dipping. If you have a piece of jewelry from our store that you would like re-dipped, please contact us at info@ktcollection.com with a photo so that we can asses if it can be re-dipped or not. We cannot offer re-dipping on all costume jewelry, but if we think it will work, we will try but with no guarantees. It is not possible to re-dip multi-metal pieces or certain pieces with multiple encased stones. Although the prices below are valid for most of the collection, prices subject to change on a case-by-case basis.

Some general information about re-dipping:

  • It takes between 3 and 6 weeks.
  • The fee is $12 per piece plus tax if you pick the item up from our store.
  • The fee is $15 plus tax if you would like it shipped upon completion. If there are multiple pieces to be dipped, each additional piece is $12.

Replacements

We understand that it can be very disappointing to lose an earring and we will try to accommodate requests for replacements. We sell single earrings from our handmade collection. We do not sell single earrings from our costume collection.

Shipping

We ship USPS First Class mail with delivery confirmation. We can also ship Priority Mail, which takes 2 to 3 days. We cannot guarantee delivery dates but we can guarantee ship dates.

Most orders will ship within three days. Handmade items will ship within one week. If you need your order shipped in less than 3 days, email us at info@ktcollection.com or call our studio at (212) 253-2571 so we can do our best to expedite. You will receive a shipping confirmation once your order ships. 

  • Standard USPS Ground Shipping: 5.95, Free for all orders of $85.00 or more
  • Priority USPS 2-3 Day Delivery: $12.00
  • Priority Express USPS 1-3 Day Delivery: $30.00
  • FedEx Overnight Shipping: $45.00
  • International USPS Shipping: $28.00

Shipping for our branches:

Large branches

  • In the U.S.: 1 piece, $11.95; each additional branch $5.95
  • International: 1 piece, $35; each additional branch $20 each

Small branches

  • In the U.S.: $8.95 for first one; $4.95 for each additional branch
  • International: 1 piece, $25; additional branches, $20

Privacy

Your privacy is important to us. Under no circumstances will KTcollection share your personal information with anyone outside of our company for any reason without your written permission. We respect your trust in our company and take precautions to protect your privacy.

Contact Us

The best way to contact us is by email at info@ktcollection.com or by phone at our studio (212) 253-2571.

Emails will be answered in a timely manner (usually in less than 24 hours). We are a small company that will take all of your concerns to heart. Our studio is closed on the weekend and has part-time hours in some months, so please be patient if we do not return calls the same day. 

NYC Wears KTC

The influence of NYC women on our line is unmistakable. Click below to see how they wear their KTC and to find out how to get the look.